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asignment 2

Inquiry Letter
Inquiry Letter is a letter written to request information and/or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.
Inquiry Letter Definition
A document requesting information sent on behalf of an individual or an organisation for their own respective purposes, which can be mutually beneficial to the recipient and the sender.
The term ‘Inquiry’ is same as ‘Enquiry’. The former is more commonly used in U.S. and the latter one is more common in U.K. There are some other terms which represent the letters; these are Letter of Intent, Letter of Interest, Query letter, Prospecting Letter, Pre-proposal Letter and Concept Paper. The term ‘Cover Letter’, ‘Business Letter’, ‘Request Letter’ and ‘Sales Letter’ is also applied to an inquiry letter especially when the objective is same as that of letter for inquiry.
A letter of inquiry serves to facilitate business operations and satisfaction of the sender. Inquiry letters remove any misunderstanding and are time savers, especially when two parties want to reach an understanding. The communication towards this effect resolves the issue without any delay. With relation to it being a ‘Pre-proposal letter’, the inquiry letter is also termed as a ‘Condensed Version of a Proposal’. It is the outcome of the purpose of the letter which highlights the points of a proposal instead of a full-fledged proposal.
On an individual’s basis, these letters are sent to companies that are willing to hire but haven't advertised job openings. It can also be a letter addressed to editor in-charge of a publication proposing certain literary work. It can be a letter from a student who is vying for a seat in a college or a business that provides an internship. So, the objective of an enquiry letter is same but its projections and audiences are different. Same goes for its method of delivery, it can be sent via paper mail or electronic mail.

An example of inquiry letter
People for Animals (PFA)
# 11, Sector 11 A
Chandigarh – 160011
Tel: 7442000, 9324329
Fax: 7442099
Email: support@pfa.com
December 22nd, 2012
Pai Tailon
Managing Director
International Fund for Animal Welfare (IFAW)
290 Summer Street
Yarmouth Port, MA 02675
United States
Dear Mr. Tailon:
People for Animals (PFA) seeks support of $ 6,000 from the International Fund for Animal Welfare (IFAW) for medicines, food items, maintenance, project support, publications support etc. for our ongoing ‘Dog Sterilisation Campaign’.
We are grateful for the support we received from the International Fund for Animal Welfare (IFAW) in the year 2000 for ‘Save the Sparrows Campaign’ and PFA considers the ‘Dog Sterilisation Campaign’ may be of comparable interest to your foundation. As conservation supporter all over the world, the campaign is very much aligned with IFAW’s consistent mission in preserving and saving the natural world through education, project funding, preventing poaching by generating jobs for those dependent on forests and many other which deserve a credible applause.
PFA was established in 1997 and has been actively promoting welfare activities for animals in almost all states of India.
Some of our activities include:
  • Sterilisation
  • Rehabilitation
  • Endangered Animal Protection and Breeding
  • Treatment of Sick and Injured Animals
  • Organising Awareness Campaigns
  • Animal Shelter
  • Animal Hospital
Some of our Achievements
  • Number 1 NGO for Animals in India 2011
  • Recognition from WSPCA for outstanding achievement 2009, 2010
  • 3rd Popular Animal Welfare Organisation in Asia (wildlife weekly 2010)
The campaign for which we request funds will benefit both the Dogs and People of Tricity - Chandigarh, Mohali and Panchkula.
Benefits
  • Prevention of increase in Dog Bites among the residents of Chandigarh, Mohali and Panchkula
  • Control of booming Dog population
  • Decrease in cruelty towards Dogs
  • Maintain harmony among humans and dogs
  • Maintaining a proper record of dog population
  • Dog behaviour awareness through school visits, college visits and community through various audio-visual means
The campaign has been projected for a span of 3 years and requires 50,000$ to fully achieve the above mentioned benefits. We are short of exactly 18,000$ for which we have requested other organisations. While we expect 6,000$ from your side but would be highly obliged if granted the whole amount.
We invite you to visit our office or call us at 7442000, 9324329 between 8AM to 5 PM within a week from the receiving date of this letter. We will arrange for your visit, stay and food without any charges. We will be glad to submit a full proposal with additional information for your further review.
Thanking you.
Sincerely,
Maenka Mishra
Founder & Manager
People for Animals (PFA)
Personal Contact – 097239856
msihmaneka@pfa.com

Complaint Letter
A Complaint Letter is a type of letter written to address any type wrong doing, offence, grievance, resentment arising out of a product, service etc. Complaint Letters are used to raise your concerns about unfair things and seek a productive outcome. They are also used to vent out your pent up emotions arising out of your suffering or bad experience. It is a fundamental right and duty of a citizen to seek justice arising out of any injustice, which is initiated by a Complaint. Complaint letters then, become your First Step towards your Consumer Rights. They inspire other hassled consumers, influence the concerned authorities towards taking proper action and make the defaulters more liable, responsible and responsive. This is because unresponsive behaviour of the offender is liable to a Punishable Court Proceeding or an Expensive Lawsuit.
Writing complaints letters is an essential responsibility of the victim whilst seeking positive outcomes. Complaint Letter writing is not only a pre-warning for the offender but also a chance for them to rectify their act in time. These letters are not just meant for defective products, service they can also be written towards any injustice happening in the society, like ‘Smoking in Public’, ‘Misuse of Water by any Person or an Organisation’ and any issue happening in society which needs to be addressed.
Anyone can complaint through letter if there is a legitimate reason. Anyone can write a letter to the administration regarding the pollution, water supply, traffic problems, shortage of electricity etc. You don’t need to be a lawyers or an influential person. All you need to do is to learn to write a complaint letter in an appropriate manner with all the relevant information included. In the matter contained here, you will get all the tips to write a complaint letter.
Types of Complaint Letters
Complaint letters are of different types and different reasons and depending upon that they can be categorised accordingly.
Depending on the level of an organisation or an individual these can be:
1.      Personal Complaint Letters - When a letter is written at a personal level by an individual it is called as Personal Complaint Letter. These are written by consumers to get refund, replace a product etc.  These are also written for grievances’ regarding a service or any issue affecting the individual or society at large.
2.      Professional Complaint Letters - When a letter is written on behalf of an organisation it is called known as Professional Complaint Letter. These letters have the backing of an organisation and are mostly related to professional items and services.

An example of complaint letter
Arnold Armstrong
89 Villa Street
Val Haven, CT 95135
Phone – 890056711
armisstrong@arnold.com

30th June, 2012

Customer Care Manager
Customer Service
Airtel Telecom
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam

Re: Order Number TF285347
I recently ordered a new Beetel Modem (item #285347), Model 100CX from your website on 20th June 2012.  I received the order on 7th July. Unfortunately, the modem turned out to be defective.
I connected it to my PC and installed all the drivers provided. I followed the manual provided but it didn’t work. All the Lights on the Modem were ON. I even went through troubleshooting but to no avail. I even installed it on my friends PC but ‘No Connectivity’. I used my Dying Modem to check if the ‘Line wasn’t Faulty’. The internet worked fine and there was ‘No issue with the Line’. I even formatted and reinstalled Windows just to make sure that there wasn’t a problem in my system. But that didn’t make the modem work.
As mentioned above, I have tried everything and the fault lies clearly in the modem. I would like you to credit my account for the amount charged for the modem. I needed a new modem so I bought it from a local shop. I don’t need a Replacement but a Refund which I am entitled to as per your Policy.

Thank you for taking the time to read this letter. I have been a loyal and satisfied customer of your company for quite some time now. This is the first time I have encountered a problem.
Looking forward towards a Prompt Refund.
Sincerely,
Signature
Arnold Armstrong
Application Letter
Application Letter is a letter written for a variety of purposes in our day to day activities which can be domestic or professional. It is a liability conferred upon the sender by an authority. In such a liability the sender is expected to explain, inform/pre-inform the authoritative receiver about particular ongoing/upcoming activities, events, process or procedures. It is also a written request when written for assistance, admission, employment, favour, information, permission, service etc. A letter of application is also an accompanying document as and when required. When it does so it is known as Cover Letter. An application letter is largely a formal type of letter as it follows a predefined format which is applicable to most type of application letters.
Types of Application Letters
  • Application letter for teachers
  • Application letter resume
  • Bursary application letter / application for grant
  • Business application letter
  • Internship application letter / application letter for internship
  • Job application letter / application letter for job
  • Leave application letter
  • Loan application letter
  • School application letter
  • Scholarship application letter / application letter for scholarship
  • Visa application letter
Often you will come across information that limits the meaning of application letter to that of just a cover letter. But the multipurpose role of application letter makes it meaning broad and in that sense it also a request letter and an inquiry letter. Varied practices across the globe and the prominence of same type of information related to application letter does not let it come across as any other type of letter. For most of us, the internet is the final or ultimate source of information. Search for the term ‘Application Letter’ on the internet and you will come across information which is indecisive.
Many confirm letter of application as same as a cover letter while some disagree. But the truth is mentioned in the above paragraph. To confine application letter to cover letter is to limit its definition and propagate misunderstanding. Towards this effect, let us go through an example. You want certain holidays from your college and you write a leave application letter to the principal. This letter is an application of request. Similarly, when you need to get a new account passbook issued from the bank you are requested to write a letter. When you want a loan from a bank, you apply for it by an application letter. These and many more point out to the varied uses of letter of application.

An example of application letter
Techonkreet Techno
Sg Ramal Luar
43000 Kajang
Selangor, Malaysia

Date – 23rd December, 2012
Sub: Application Letter for job with reference to Advertisement in Daily, 29th Dec, 2012

Dear Sir / Madam,
                            This is in response to your advertisement ‘Required Graduates in any discipline’ for office work’ published in the Daily on 29th December 2012. I am interested in applying for the aforesaid.
I am Ms. Irine Abang, 36 years old, graduate from Selangor University batch of year 2000. I have worked for High Climb and Make Stock under the position of adviser. I am willing to attend for interview, test and relocate as per your convenience. I hope, I will be considered for your company’s employment. I have enclosed a copy of my C.V. and experience certificates for your review.
Your assistance and attention to this application is highly appreciated.
Thank you for your time.
Looking forward to hear from you.
Respectfully Yours,
Irine Abang
Lot 318, Jahlan Muhibbah
93400, Kuching
Sarawak, Malaysia
Phone - 802 – 418705
abngine@sel.com
Encl: Photocopy of C.V.
          Experience Certificates

Order letter
An order letter is usually written when a company purchases or buys  or orders goods or services from another party. An order letter can also be written by an individual who would like to buy or purchase goods or services. Here is an Order Letter you  might need  when  you order goods and materials.  Do not forget to clearly state the exact name of the merchandise, the price, and the amount of payment being sent. 

An example of order letter
Fashion  Inc

JL. Dr. Laimena

Maluku , Indonesia

May 27,2013



Mozza Butique

Gotta, 2rd Floor

Tual, Maluku Tenggara



Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:
  •     The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)
  •     Delivery will be done within 3-4 days from the order date
  •     Damage items in transit are not the responsibility of Mozza Butique
  •     If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Dr Laimena

Maluku, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.



Hoping to have a good relationship with you.

Best regards,



(Ina Mona)


Memo Letter
A short message or record used for internal communication in a business.
Once the primary form of internal written communication, memorandums (or memos) have declined in use since the introduction of email and other forms of electronic messaging.

An example of memo letter
Summit Steel Company Ltd.
18, Karawn Bazar, Dhaka 1218

Interoffice Memo

Date                : 15 August, 2014

To                    : Office Manager
From                : Zahirul Islam, Purchase Officer
Reference        : 216/BM

Subject            : Purchase of Office Chairs

As desired, the order for the supply of 500 office chairs has been placed with Navana Furniture Mart, 16 Jatrabari, Dhaka 1204. The chairs will be supplied in two lots of 250 each on 26 and 30 August, 2014.




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